Terms & Conditions
Please read these terms and conditions carefully as it governs the relationship between you and us, and limits our liability to you when you purchase products from us. By accepting these terms and conditions you are forming a contract with us and agreeing to the terms and conditions that appear below. References to “you” and “your” are to you as an individual. References to “us”, “our” and “we” are to Our Shop.
Please contact us if you are unsure about a product being suitable for your requirements, we would be happy to professionally guide you to the right choice.
Please take the time to read carefully description of our products. Most of the products need Wi-Fi internet connection to function correctly. This is the customer’s responsibility to fully understand how the products work.
Important information, please read.
Some of the products require professional installation. You should ALWAYS use a Registered Electrical Contractor (REC) to carry out electrical work in your home and ask for a Completion Certificate after the work is complete. You can find list of registered electricians at https://safeelectric.ie/find-an-electrician/
Our shop can’t be reliable for any damage caused by inappropriate installation of the product.
1. Your Order
1.1 Each order placed by you with us shall be an offer by you to us to buy products subject to these and the website terms and conditions.
1.2 No order you place shall be deemed to be accepted by us until we have received payment from you and issued confirmation of the order.
1.3 You must ensure that the terms of your order, including the address for delivery, are complete and accurate.
1.4 All quotations and advertisements for products given on this website are given on the basis that no contract for sale shall come into existence between us and you until we have received payment from you and issued acknowledgement of your order. Any quotations or advertisements for products given on this website may be altered or withdrawn by us at any time.
1.5 We shall endeavour that all orders are met. We do not, however, guarantee the availability of any product at any time. Where a product is temporarily out of stock we will advise you of when we expect to be able to fulfill orders, however this is an estimate only and shall not be binding upon us.
1.6 Sometimes stock may be withdrawn or discontinued. We shall make every effort to update the website at all times, but you understand and acknowledge that we are not liable to you for any failure or delay to fulfill an order due to products being out of stock, withdrawn or discontinued.
1.7 Once an order has been placed by you and accepted by us you have no right to cancel the order, except at our discretion in exceptional circumstances. Once we have dispatched the products we are unable to cancel any orders.
1.8 If a product is back ordered then your full order will be sent out when all items are back in stock.
2.0 Delivery of the products shall take place at the delivery address contained in your order or your verified Paypal account. If you request it to be delivered to a second address then shipping will have to be paid again. Orders can’t be left anywhere you request they must be signed for as they are tracked and insured.
2.1 Any dates or times specified by us for delivery of the products are intended to be estimates only and time of delivery shall not be of the essence, and shall not be made of the essence by notice.
2.2 Subject to the other provisions contained in these terms and conditions, we shall not be liable for any direct, indirect or consequential loss (all three terms which include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar losses), costs, damages or expenses caused directly or indirectly by any delay in the delivery of the products (even if caused by our negligence).
2.3 If for any reason you or the person at the delivery address refuses to accept delivery of the products, all risk in the products shall pass to you and we may, at our discretion, charge for return of the products to us, a storage fee and a redelivery fee to another address nominated by you. In a case where our courier can not find your address or contact you, your parcel will be returned to us. At this point the courier has been paid and completed his task. If you want your parcel redelivered then the courier fees will need to be paid again.
2.4 The cost of delivery shall be calculated when you place your order with us and payment shall be due at the time of payment for the products. However in some cases shipping may not be added or be correctly calculated depending on your location and volumetric weights. We will then contact you with your shipping quote.
2.5 You must check the packages carefully before signing. You must ask the driver to wait for no more than 15 minutes whilst you check the goods. If there any signs of damage what so ever, you must sign as DAMAGED on the driver’s paperwork and report to us within 24 hours of signing. If you put UNCHECKED, NOT CHECKED or words to that affect, this will be taken as clear acceptance of the goods. If there are any discrepancies to the order, please inform us within 24 hours of receipt, otherwise you will have accepted them as they are and we can take no further liability for incorrect goods. GLS delivery terms
2.6 When back ordering a product or products it or they will be sent with the full order unless you state so, which means you will incur the extra shipping charges
2.7 All deliveries are sent with a tracking number and insurance. There is no option to get your purchase sent via regular mail, we cannot track or insure regular mail so a refund if it gets lost or damaged will not be possible.
2.8 Advertised postal rates apply to Ireland & Northern Ireland only, for another country please contact us as advertised prices may not be accurate outside of Ireland.
2.9 Shipping within IRL/NI has a maximum coverage of €350 only.
2.10 Your purchase will leave us within 24h, it will then reach you within 1-3 working days (Ireland).
2.11 We will put all effort to ensure the next working day delivery during normal business hours, however the next day working day delivery cannot be guaranteed. Please note that the shop does not operate at the on weekend days and Bank Holidays.
2.12 If ordering on a Friday before 2pm your item will be packed and sent out the same day and will be expected to arrive with you on Monday (Ireland).
2.13 If ordering Friday after 2pm, Saturday, Sunday or Bank Holiday your order will be packed and shipped when we reopen.
2.14 Once your order leaves Sonoff shop Ireland we have no control over its travel as it is sent out with the national postal services.
2.15 Christmas orders 2019 - the last collection day that is guaranteed to be delivered before Christmas is Friday 20th of December 2019.
3. Price and Payment
3.1 Unless otherwise agreed between you and us, the price for the products shall be the price advertised on the website as published on the date of the order.
3.2 The price for the products shall be inclusive of all fees and charges in relation to packaging, carriage and insurance to the delivery address.
3.3 Payment for the price of the products shall be due in euro at the time of the order.
3.4 Time of payment shall be of the essence and no payment shall be deemed to be received by us until it has been received in full and cleared funds.
3.5 All orders over €200 are subject to review and may be required to be paid by bank transfer or Paypal (verified accounts) only.
3.6 Paypal orders received that are not eligible for buyer protection will also need to be verified by the customer or a bank transfer may be required.
4.1 All warranties, conditions and other terms implied by state or common law are, to the fullest extent permitted by law, excluded from this Agreement.
4.3 All products carry the warranty stated on the product description.
4.4 We shall only extend the benefit of the manufacturer’s warranty to you, and do not separately warranty the products ourselves.
4.5 New products found to be faulty need to undergo testing to assess if it is a manufacturing fault or otherwise, prior to replacement or repair.
4.6 Sonoff Shop Ireland will be not be held liable for a product that is not set up and used according to manufacturer’s instructions (please refer to the website https://sonoff.itead.cc/en/)
4.7 If faults are due to misuse of the product after purchase, or if faults should have been seen on examination or were pointed out at the time of purchase the consumer is not due a refund or exchange.
4.8 Upon receiving your order if the product is damaged, missing parts or not functioning correctly please contact us by e-mail, do not use it or your warranty will be void.
4.9 When Sonoff Shop assess a returned product that has been found to be misused, the customer will have to pay for the time spent on the assessment regardless of the outcome.
4.10 Returned products will usually take a week to assess before we can give you a result on any possible issues.
5. Returns and Refund Policy
5.1 If any order is incorrect, you must notify us by email within 7 days from the delivery. Once reported the products shall be returned to us and we shall redeliver the correct order at our own cost.
5.2 If you wish to return the product and cancel the order, you must notify us by email within 14 days the delivery. After that the unused and unopened products shall be returned to us within 14 days and we will arrange the full refund. Please note that the shop does not cover the cost of postage.
5.3 If any products are faulty or defective, they must not be used and returned to us within 7 days of delivery. If a product develops a fault, immediately stop using it and contact with us. If you continue to use the product we may not be able to detect the original fault and cannot repair the fault. Therefore you will break our Returns Terms and Conditions and you will not be due a repair or refund. At our own discretion, we shall replace or repair the product free of charge and redeliver it at our own cost. In the event of replacement of any products, the products returned to us shall become our property.
To raise an Return (MR#) slip
i. Log into your Account page.
ii. On the My Account homepage, click History and details of your orders (or equivalent) to view your orders.
iii. In the row of the order that contains the merchandise you want to return, click details.
iv. In the order details, mark the checkbox of the item you want to return.
v. In the Quantity box, type how many of the item you want to return.
vi. In the Merchandise return box, type the reason for the MR.
vii. Click Make an MR slip.
5.4 If we select to refund you rather than provide a replacement or repair for faulty or defective products, or we are unable to replace any faulty or defective product, the products must be returned to us and shall become our property.
5.5 If faults are due to misuse of the product after purchase, or if faults should have been seen on examination or were pointed out at the time of purchase the consumer is not due a refund or exchange.
5.6 If there is a complaint regarding a product after purchase, before a refund or exchange can be agreed, the product must be returned to Sonoff Shop for an assessment or may need to be sent onto the suppler for further examination.
5.7 Returned products will usually take a week to assess before we can give you a result on any possible issues and may also need to be returned to the supplier for further assessment if we are unable to find the fault.
5.8 All returns must be sent with a tracking number and insurance to guarantee their safe arrival to our Shop. All returned items must be in their original packaging. Sonoff Shop will not be liable for any damage to the items that are not adequately packaged and damaged in transit to our Shop. Sonoff service charges are not refundable.
6. Limitation of Liability
6.1 Without prejudice to the other provisions in these terms and conditions, these provisions set out our total financial liability to you.
6.2 All times given for delivery, restocking etc. are estimates only and we shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to any delay by us, including if such delay was caused by our negligence.
6.3 Nothing in this agreement shall limit our liability for death or personal injury caused by our negligence or for any matter for which it would be illegal for us to attempt to exclude our liability or for fraud or fraudulent misrepresentation.
6.4 Without prejudice to the other provisions of this agreement, our total liability in contract, tort (including negligence or breach of statutory duty) misrepresentation, restitution or otherwise, arising in the performance or contemplated performance of this Agreement shall be limited to the price of the products in any single order. We do not cover consequential loss.
6.5 Sonoff Shop is not responsible for typographical errors that are subject to correction.
We may transfer and/or assign our rights or obligations under these terms and conditions at any time. This will not affect your rights and/or obligations under the terms and conditions. You are not permitted to transfer your rights or obligations under these terms and conditions to any other person.
If any provision of these terms and conditions is found by any court, tribunal or administrative body of competent jurisdiction, to be wholly or partially illegal, invalid, void, voidable or unenforceable it shall, to such extent, be deemed to be severable and the remaining provisions of the terms and conditions and the remainder of the provision shall continue in full force and effect.
We reserve the right to unilaterally vary these terms and conditions from time to time. You should check and read the terms and conditions for any updates and/or amendments before placing any order with us. If you do not agree to any of the terms and conditions at any time you should not place any order with us.
12. Deposits taken on products
12.1 All deposits taken are a down payment on a product and are not subject to a refund.
12.2 All deposits taken are only a deposit on that product and may be due for a higher or lower amount depending on the current price of the product on arrival as prices rise and fall with currency changes.
12.3 All deposits taken are only valid for one week from the time taken.
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